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The couple bought the Inn in but there are rumours that the Inn is a brothel and they are swingers! The bedroom has a locked closet that is for Lisa as she has no room for clothes in her own bedroom. The Scallops were cut up, rancid and terrible, the sauerkraut is dated and the Mushroom crepes are a mess but the edible flower is delicious.
He advises them to close as Jonathon's heart clearly isn't in it and Lisa's head is in the clouds. Gordon has heard that the basement of the Inn is used for wild swinger parties, he finds a wine cellar stocked with expensive wine and a mineral spa. Gordon arrives to see an evening service, food sits on the top as their timings are off and they are serving two day old chicken.
Gordon inspects the kitchen and finds that there is food stored in the fridge that shouldn't be together and some that needs to be thrown out. Gordon tells them that he has never met a couple so undeserving of his help, he tells them to pack a bag and get out of the hotel for the night. Gordon calls a staff meeting and discovers there are rude text messages, the pay cheques are refused by their banks and they are drip fed cash. Gordon brings in ex customer for feedback, one had raw scallops and find it overwhelming with the clutter.
The uniforms were seen as revealing and unnecessary. They have all heard that it is a swingers hang out and as the spa and massage rooms have been misconstrued. Gordon brings in a sommelier to help them sell wine, there are makeovers in the rooms and dining room, new uniforms and a new system so that customers can book online. Lisa starts to make comments and Jonathon gets lost in the kitchen. The service has fallen apart and food is coming out at different times.
Gordon asks them to be honest if there is anything they don't like and Lisa tells him she is surprised how he only did one room. He also tells them that he arranged for a new stove to be installed and the engineer came but had to leave as it is on the verge of running illegally. Shortly after Gordon left Lisa and Jonathon reverted straight back to the old Vienna, they changed the decor and took all of the clutter back out of storage. Vienna Inn aired on May 31 , the episode was filmed in November and is Hotel Hell season 3 episode 2.